iEnterprises - CRM with intelligence


Webinar:”Don’t let a social media disaster happen to you!”

Please join us for a FREE 30 minute Webinar: “Don’t let a social media disaster happen to you!” -hosted by Social Smart CEO, John Carini

Click Here to Register Free Now: Social Smart Webinar Registration

When: February 23, 2016 from 11:30 AM to 12:00 PM EST

Social Media has risks: Recent Social Media Disaster: Facebook Firestorm Burns Credit Union

  • Are your employees already on social media?
  • Do they have personal Facebook, LinkedIn or Twitter profiles?
  • Do they post anything?
  • Do you moderate?
  • Do you archive?
  • Do you think it can happen to you?

Each participant will receive a FREE “Social Media Policies and Procedures Template Document” to facilitate the implementation of social media within your organization in a low risk compliant manner.  This document in conjunction with a software based solution such as Social Smart is crucial for any highly regulated industry such as Financial Services. This document was created to protect your organization and developed by Social Smart’s Legal Counsel.

Click Here to Register Free Now: Social Smart Webinar Registration

Social Smart has been recognized by IBM for innovative social media products in the workplace winning prestigious IBM Beacon Awards and recognition in 2013, 2014 and 2015.

While social media continues to be a crucial component of a successful digital strategy, very few banks and financial institutions are able to implement an enterprise solution to optimize social channels and effectively address all the firms’ social media requirements. Building and maintaining relationships, one of the pillars of success for financial institutions, makes meaningful social media engagements essential for servicing customers, growing business and staying competitive. A new, innovative social media management platform designed specifically for the financial services industry, Social Smart enables firms to expand their reach and engage in real-time, two-way client interactions through social media while staying compliant and adhering to the firm’s brand guidelines. Beyond compliance, Social Smart helps firms turn social media into business intelligence. This powerful flexible cloud-based software can be effectively used “out of the box” or easily customized to meet firms’ unique corporate needs. Social Smart helps firms to exponentially expand their reach and provides a robust platform for distributing approved customer service and thought leadership marketing.

blog3 770x270 - Establishing A Digital Presence

Establishing A Digital Presence

Software Can Help Your Firm Enforce Policies and Procedures

In regulated industries, there are policies and procedures in many, if not all, areas and departments that are put in place to protect the firm and its constituents. To ensure that the rules and regulations set forth by the governing bodies are followed, it’s important to extend your firm’s policies and procedures to social media. This will allow your company to compete in this ever advancing technologically social world and take advantage of the exponential reach of social media.

One of the key components in complying with regulations should include employee training. This will ensure that your policies and procedures are well-communicated and understood.  All employees need to be aware of the do’s and dont’s when posting on Twitter, Facebook, LinkedIn, or any other social media platform.

Employee training in regulated industries

While there’s no denying that employee training is important in regulated industries, how your firm decides to proceed with training can be very difficult and can have varying outcomes and results. Some individually train employees, instructing them on the correct usage of social media, and hope that they will follow these rules without guidance and will do so without making mistakes. But of course, that’s a lot to ask of both the management team and your company’s employees.

You may ask: is restricting social media interactions entirely an option? As one can imagine, restricting social media use can have adverse effects. Not only is the company’s online reach and accessibility limited, but it’s also equally, if not more difficult, to monitor the posts being sent out despite the limitations-as we all know, people will continue to use social media, rules or not.

Leverage a technology platform

The best option to ensure that your firm is establishing a strong online presence while complying with the regulatory agencies’ guidelines is to train employees and leverage a technology platform to govern the rules. To manage these regulatory concerns it would be helpful to have an automated system that can monitor posts outgoing from the company as well as third-party content that is posted on any of the brand’s social media pages.

Use software to ease compliant worries and eliminate manual monitoring

Software, like Social Smart, does exactly that. By allowing a firm’s management team to outline their policies and procedures and letting the program do the rest, Social Smart works with companies on an individual basis to ensure social media compliance. With Social Smart’s own platform, brands and their employees are able to post on multiple accounts on Twitter, Facebook, and LinkedIn, without fear of non-compliant online communication thanks to a built in program that can catch any “blacklisted” words or phrases and prevent the post from going live. The approval of these posts can be done both automatically and/or manually, whichever is more convenient for your brand. Social Smart also allows the user to edit the unapproved post for re-approval which ensures that the otherwise useful content is shared. With Social Smart, your firm can establish a strong online presence and remain compliant effectively and efficiently. Gone are the days of manual monitoring and hours of employee training.

Contact sales@ienterprises.com to learn more about how our software can help you.

Enterprise Mobile Development App

Swift MEAP Releases Enterprise Mobile Development App

Following the recent introduction of its next-generation mobile enterprise application platform, Swift MEAP. iEnterprises has released interactive Smartphone and Tablet Apps to better demonstrate its advanced usability and functionality. The Swift MEAP Apps are now available in the Apple, Android, and Blackberry App Stores.

As a true native app, users find the Swift MEAP navigation intuitive. From all the popular mobile devices, users quickly preview Accounts, Contacts, Opportunities, Leads, Sales Orders, and Incidents. Swift MEAP rapidly scrolls records or performs a search. The results are instantly filtered, and with just a tap you can view the record details.

To save time and reduce cost Swift MEAP eliminates the need to build code or configure individually for different device types. Valuable data is secure wherever it is, device local information is encrypted and client/server communication is over ‘https’ or (if required) your existing VPN.

Swift MEAP customers have improved the mobile connectivity of their field sales, field service or entire company with 24-7 multi-lingual access to critical information, anytime whether online or offline.

To see how to gain an enterprise mobile-connectivity edge, visit http://www.swiftmeap.com.


Social Smart Software