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iEnterprise CRM for Alexa

ICRM 300x278 - iEnterprise CRM for Alexa

iEnterprise CRM for Alexa featured in New Jersey Tech Weekly

iEnterprises Alexa-based iCRM Product Makes Interacting with a CRM Smarter

By ESTHER SURDEN, Jan. 2, 2018, noon

Chatham-based iEnterprises founded by John Carini, who is the company CEO as well as one of the organizers of the Morris Tech Meetup, has added a voice chat-box AI component to its iEnterprise CRM product (iCRM).

This customer relationship management (CRM) feature, aimed at Software-as-a-Service (SaaS) companies, uses voice interaction through Amazon’s Alexa platform.

Sales reps constantly go from meeting to meeting, said Carini, and having to interact with a CRM system to make notes or set up follow-ups is a pain for users.

With the voice-activated system, sales reps can leave a client’s site and just talk to Alexa, without having to open a laptop or Web browser. They can ask Alexa to open iCRM, and say, “I’d like to log meeting notes.” The dictated notes can then be securely stored on the CRM.

Or users can open the Alexa app on their phones and ask, “What can I do with iCRM?” The system will prompt them with a list of questions, such as “Would you like to log meeting notes?” If you answer “yes,” the Alexa iCRM app will ask, “Is it for the meeting you just finished” because it knows your schedule, Carini said.

The iEnterprises team has a strong background in CRM and mobile, Carini noted. It has a mobile platform that is white-labeled by Oracle and used by some of the larger companies in the pharma industry.

“Voice is attractive,” Carini said, “because it is really becoming the new mobile. It’s a better way to do mobility. Combining voice with other AI features makes life easier for our users.”

The company chose to leverage the Alexa platform for this project because it is the most open and ubiquitous platform out there, Carini said. “Both Google and Siri are on our road map, but they are only open to certain third-party applications at the moment, and Alexa is much more open,” he continued. “It also is very good at understanding what you said. For example, if you ask it to give you the latest top leads, it will just read them to you” with no interim steps. The company is also thinking about creating a feature that would work with Salesforce.com CRM systems.

Carini believes that the new voice interactive feature is a breakthrough for CRM, and especially for those systems aimed at small and medium-sized companies. “Our product is only about $30/month per user for unlimited usage. It’s free for two users and is specifically designed for SaaS companies,” he added. “We are leveraging artificial intelligence technology in actual situations for small to medium-sized businesses, and that’s very rare from what I’ve seen so far.” Details on both the free and paid versions can be found at https://ienterprises.com/products/amazon-alexa-voice-crm/.

There are very few B2B skills featured in the Alexa Skills marketplace; and, in general, there are very few voice-controlled business applications, he noted. AI has obviously been leveraged by large companies doing big data and data analytics, he said, but iCRM “brings this same capability to smaller businesses, allowing them to leverage AI without it costing them an arm and a leg.”

Carini concluded, “We are trying to become a bigger player in CRM by doing things that help our customers become more productive and creating CRM solutions that are more valuable to them. This is definitely a unique feature. No one is doing this in the CRM space. The idea is to bring AI into the mainstream and help companies serve their customers better.”

Apple iOS, Amazon mobile and Android apps make it possible to voice-control iCRM from almost anywhere. Also, iCRM is designed to operate with free third-party devices, and will soon be able to use Amazon Alexa in the newest Ford, BMW, Volkswagen and Hyundai automobiles in the U.S., providing CRM capabilities for road warriors, he noted.

2018 IBM Beacon Award

ibm18 1 - 2018 IBM Beacon Award

 

iEnterprises is pleased to announce that we’ve earned a 2018 IBM Beacon Award for Outstanding Service or Solution Built and Delivered on the IBM Cloud. Revealed at the IBM PartnerWorld at Think conference in Las Vegas, Nevada on March 20, 2018, we were selected by a panel of expert judges consisting of IBM executives, industry analysts and members of the press. The award recognizes iEnterprises’ exceptional work in driving business value by delivering world-class solutions through our iEnterprise CRM (iCRM) solution.

iEnterprises CRM (or iCRM) is a highly configurable, intelligent, cost effective CRM solution that leverages IBM technology to help our customers effectively manage their salesforce and customer relationships. Unlike alternative solutions in the marketplace like Salesforce.com our customers don’t need to hire a team of consultants or purchase additional add-ons. iCRM provides a turnkey solution, complete and from one vendor at one price. Visit ienterprises.com/icrm for more details.

iEnterprises was selected among dozens of global applicants based on an in-depth application process that included customer testimonials. This win is a testament not only to our commitment to innovation, but also to our customers and their satisfaction and business growth.

iEnterprises was one of 17 award winners and dozens of finalists for categories encompassing a wide range of solution and services areas – from analytics and cloud to security and customer engagement. The IBM Beacon Awards program recognizes IBM Business Partners that deliver exceptional solutions to help drive business value and transform the way clients and industries operate. For more information about the 2018 IBM Beacon Awards, including details on all winners and finalists, please visit: https://www.ibm.com/partnerworld/page/beacon-awards-overview.

To learn more about the IBM PartnerWorld program, visit https://www-356.ibm.com/partnerworld/wps/servlet/ContentHandler/partnerworld-home.

To learn more about iEnterprises CRM (iCRM), visit ienterprises.com/icrm

Webinar: iCRM for Lotus Notes (with the Lotus Notes Connector)!

When: Tuesday, April 24, 2018 10:30 – 11:30 AM EST

Register Here: Webinar Registration

(After you register, you will receive a calendar invite with webinar log in instructions)

During the webinar, host John Carini, CEO of iEnterprises will show you why users of Salesforce.com, Microsoft Dynamics, Oracle and other CRMs are switching to iEnterprise CRM for Lotus Notes!  John will take you through a presentation followed by a full live demo of iEnterprise CRM for Lotus Notes with our Lotus Notes Connector.

Need a CRM that is completely integrated with Lotus Notes?  iEnterprises can help you!  Easily import your data from Salesforce.com, MS Dynamics, Oracle CRM, other CRMs or even an excel spreadsheet to get started.  We also offer Salesforce.com users our Lotus Notes Connector that integrates Lotus Notes with Salesforce.com.

If you don’t have a CRM or are looking to convert to an easier to use or more cost effective CRM that is completely integrated with Lotus Notes then iEnterprise CRM is for you. iEnterprise CRM is a full featured, highly configurable, easy to use, cost effective cloud based CRM solution that is completely integrated with Lotus Notes. Please see the details below and sign up for a trial today!

Here at iEnterprises we have been delivering intelligent CRM solutions for 20+ years.  We were the inventors of the first CRM that was completely integrated with email and calendaring.  Over the years we have won 20+ industry awards.  Most recently iEnterprise CRM was recognized by IBM for the Outstanding Cognitive Solution on Cloud.  We are proud to service hundreds of customer and tens of thousands of users globally.  We have always been dedicated to provide easy to use, cost effective intelligent CRM solutions to help our customers drive more business.

For more information or to register for our upcoming webinar click here: Webinar Registration

We look forward to seeing you at the webinar!

Social Smart for Healthcare Webinar: “Don’t let a social media disaster happen to you!”

“Don’t let a social media disaster happen to you!”

Click Here to Register Free Now: Social Smart Webinar Registration

When: March 13, 2018 from 11:00 AM to 11:45 AM EST

Social Media has risks: Recent Social Media Disaster: Facebook Firestorm Burns Credit Union

Are your employees already on social media?

-Do they have personal Facebook, LinkedIn or Twitter profiles?
-Do they post anything?
-Do you moderate?
-Do you archive?
-Do you think it can happen to you?

Each participant will receive a FREE “Social Media Policies and Procedures Template Document” to facilitate the implementation of social media within your organization in a low risk compliant manner.  This document in conjunction with a software based solution such as Social Smart is crucial for any highly regulated industry such as Healthcare. This document was created to protect your organization and developed by Social Smart’s Legal Counsel.

Click Here to Register Free Now: Social Smart Webinar Registration

Social Smart has been recognized by IBM for innovative social media products in the workplace winning prestigious IBM Beacon Awards and recognition in 2013, 2014, 2015 & 2017.

While social media continues to be a crucial component of a successful digital strategy, very hospitals and healthcare institutions are able to implement an enterprise solution to optimize social channels and effectively address all the firms’ social media requirements. Building and maintaining relationships, one of the pillars of success for financial institutions, makes meaningful social media engagements essential for servicing customers, growing business and staying competitive. A new, innovative social media management platform designed specifically for the financial services industry, Social Smart enables firms to expand their reach and engage in real-time, two-way client interactions through social media while staying compliant and adhering to the firm’s brand guidelines. Beyond compliance, Social Smart helps firms turn social media into business intelligence. This powerful flexible cloud-based software can be effectively used “out of the box” or easily customized to meet firms’ unique corporate needs. Social Smart helps firms to exponentially expand their reach and provides a robust platform for distributing approved customer service and thought leadership marketing.

Webinar: iEnterprise CRM For Gmail (3/6/18)

You are invited to an iEnterprise CRM for Gmail Webinar!

When: Tuesday, March 6, 2018 10:30 – 11:30 AM EST
Register Here: Webinar Registration
(After you register, you will receive a calendar invite with webinar log in instructions)

During the webinar, host John Carini, CEO of iEnterprises will show you why users of Salesforce.com, Microsoft Dynamics, Oracle and other CRMs are switching to iEnterprise CRM for Gmail!  John will take you through a presentation followed by a full live demo of iEnterprise CRM for Gmail.

Need a CRM that is completely integrated with Gmail?  iEnterprises can help you!  Easily import your data from Salesforce.com, MS Dynamics, Oracle CRM, other CRMs or even an excel spreadsheet to get started.  We also offer Salesforce.com users our Gmail Connector that integrates Gmail with Salesforce.com.

If you don’t have a CRM or are looking to convert to an easier to use or more cost effective CRM that is completely integrated with Gmail then iEnterprise CRM is for you. iEnterprise CRM is a full featured, highly configurable, easy to use, cost effective cloud based CRM solution that is completely integrated with Gmail. Please see the details below and sign up for a trial today!

Here at iEnterprises we have been delivering intelligent CRM solutions for 20+ years.  We were the inventors of the first CRM that was completely integrated with email and calendaring.  Over the years we have won 20+ industry awards.  Most recently iEnterprise CRM was recognized by IBM for the Outstanding Cognitive Solution on Cloud.  We are proud to service hundreds of customer and tens of thousands of users globally.  We have always been dedicated to provide easy to use, cost effective intelligent CRM solutions to help our customers drive more business.

For more information or to register for our upcoming webinar click here: Webinar Registration

We look forward to seeing you at the webinar!

Webinar: iEnterprise CRM for Mac (1/23/18 @ 11:30 AM EST)

Please join host and Mac CRM expert John Carini at this special webinar that will address how to use iEnterprise CRM for Mac to grow your business.

When: January 23, 2018 from 11:30 am to 12:15 pm EST.

Click here to register now: Webinar Registration

You will receive a calendar invite with webinar log in details shortly after registering.

iEnterprise CRM or iCRM is a cloud based solution that is built specifically for small and medium sized businesses. It is a highly configurable multi-user system that can be used by your entire organization to manage your salesforce and maximize sales. It provides all aspects of a traditional CRM including, accounts, contacts, pipeline, issue tracking, campaigns, workflow,reporting. It is completely integrated with popular small business tools such as Gmail, Outlook and QuickBooks! We also provide apps for your Mac, iPhone or Android device. In addition, it provides advanced features such as recurring revenue tracking, quoting as well as subscription tracking to automate almost every aspect of running of your business. The solution is ideal for small and medium sized organizations. Unlike Salesforce.com and other products iEnterprise CRM provides everything you need to run your business without installing third party plugins, at a fair and reasonable price.

iEnterprise CRM is FREE for up to 2 users and $29.95 per user per month for 3 or more users.

Register for a 30 day Free Trial of either iCRM Free or iCRM Unlimited: Register Now 

RECURRING REVENUE TRACKING AND MANAGEMENT FEATURES:

  • Store recurring revenue information with expiration date, length of contract and other details
  • Generate quotes with automatic calculation of recurring revenue based on length of contract and/or pro-rata calculations for existing subscribers
  • Allow self-service so customers can subscribe to the appropriate products easily and automatically
  • Automatic credit card billing including automatic feed to QuickBooks

iEnterprises – Your CRM Experts for 20+ Years
Here at iEnterprises we have been delivering intelligent CRM solutions for 20+ years.  We were the inventors of the first CRM that was completely integrated with email and calendaring.  Over the years we have won 20+ industry awards .  Most recently iEnterprise CRM was recognized by IBM for the Outstanding Cognitive Solution on Cloud.  We are proud to service hundreds of customer and tens of thousands of users globally.  We have always been dedicated to provide easy to use, cost effective intelligent CRM solutions to help our customers drive more business.

Webinar: iEnterprise CRM for Recurring Revenue (2/13/18 @ 11:30 AM EST)

Please join host and Recurring Revenue CRM expert John Carini at this special webinar that will address how to track recurring revenue using iEnterprise CRM.

When: February 13, 2018 from 11:30 am to 12:30 pm EST.

Click here to register now: Webinar Registration

You will receive a calendar invite with webinar log in details shortly after registering.

RECURRING REVENUE TRACKING AND MANAGEMENT FEATURES:

  • Store recurring revenue information with expiration date, length of contract and other details
  • Generate quotes with automatic calculation of recurring revenue based on length of contract and/or pro-rata calculations for existing subscribers
  • Allow self-service so customers can subscribe to the appropriate products easily and automatically
  • Automatic credit card billing including automatic feed to QuickBooks

iEnterprise CRM or iCRM is a cloud based solution that is built specifically for small and medium sized businesses. It is a highly configurable multi-user system that can be used by your entire organization to manage your salesforce and maximize sales. It provides all aspects of a traditional CRM including, accounts, contacts, pipeline, issue tracking, campaigns, workflow,reporting. It is completely integrated with popular small business tools such as Gmail, Outlook and QuickBooks! We also provide apps for your Mac, iPhone or Android device. In addition, it provides advanced features such as recurring revenue tracking, quoting as well as subscription tracking to automate almost every aspect of running of your business. The solution is ideal for small and medium sized organizations. Unlike Salesforce.com and other products iEnterprise CRM provides everything you need to run your business without installing third party plugins, at a fair and reasonable price.

iEnterprise CRM is FREE for up to 2 users and $29.95 per user per month for 3 or more users.

Register for a 30 day Free Trial of either iCRM Free or iCRM Unlimited: Register Now

iEnterprises – Your CRM Experts for 20+ Years
Here at iEnterprises we have been delivering intelligent CRM solutions for 20+ years.  We were the inventors of the first CRM that was completely integrated with email and calendaring.  Over the years we have won 20+ industry awards .  Most recently iEnterprise CRM was recognized by IBM for the Outstanding Cognitive Solution on Cloud.  We are proud to service hundreds of customer and tens of thousands of users globally.  We have always been dedicated to provide easy to use, cost effective intelligent CRM solutions to help our customers drive more business.


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