iEnterprises - CRM with intelligence


iEnterprise CRM for Alexa featured in New Jersey Tech Weekly

iEnterprises Alexa-based iCRM Product Makes Interacting with a CRM Smarter

By ESTHER SURDEN, Jan. 2, 2018, noon

Chatham-based iEnterprises founded by John Carini, who is the company CEO as well as one of the organizers of the Morris Tech Meetup, has added a voice chat-box AI component to its iEnterprise CRM product (iCRM).

This customer relationship management (CRM) feature, aimed at Software-as-a-Service (SaaS) companies, uses voice interaction through Amazon’s Alexa platform.

Sales reps constantly go from meeting to meeting, said Carini, and having to interact with a CRM system to make notes or set up follow-ups is a pain for users.

With the voice-activated system, sales reps can leave a client’s site and just talk to Alexa, without having to open a laptop or Web browser. They can ask Alexa to open iCRM, and say, “I’d like to log meeting notes.” The dictated notes can then be securely stored on the CRM.

Or users can open the Alexa app on their phones and ask, “What can I do with iCRM?” The system will prompt them with a list of questions, such as “Would you like to log meeting notes?” If you answer “yes,” the Alexa iCRM app will ask, “Is it for the meeting you just finished” because it knows your schedule, Carini said.

The iEnterprises team has a strong background in CRM and mobile, Carini noted. It has a mobile platform that is white-labeled by Oracle and used by some of the larger companies in the pharma industry.

“Voice is attractive,” Carini said, “because it is really becoming the new mobile. It’s a better way to do mobility. Combining voice with other AI features makes life easier for our users.”

The company chose to leverage the Alexa platform for this project because it is the most open and ubiquitous platform out there, Carini said. “Both Google and Siri are on our road map, but they are only open to certain third-party applications at the moment, and Alexa is much more open,” he continued. “It also is very good at understanding what you said. For example, if you ask it to give you the latest top leads, it will just read them to you” with no interim steps. The company is also thinking about creating a feature that would work with Salesforce.com CRM systems.

Carini believes that the new voice interactive feature is a breakthrough for CRM, and especially for those systems aimed at small and medium-sized companies. “Our product is only about $30/month per user for unlimited usage. It’s free for two users and is specifically designed for SaaS companies,” he added. “We are leveraging artificial intelligence technology in actual situations for small to medium-sized businesses, and that’s very rare from what I’ve seen so far.” Details on both the free and paid versions can be found at https://ienterprises.com/products/amazon-alexa-voice-crm/.

There are very few B2B skills featured in the Alexa Skills marketplace; and, in general, there are very few voice-controlled business applications, he noted. AI has obviously been leveraged by large companies doing big data and data analytics, he said, but iCRM “brings this same capability to smaller businesses, allowing them to leverage AI without it costing them an arm and a leg.”

Carini concluded, “We are trying to become a bigger player in CRM by doing things that help our customers become more productive and creating CRM solutions that are more valuable to them. This is definitely a unique feature. No one is doing this in the CRM space. The idea is to bring AI into the mainstream and help companies serve their customers better.”

Apple iOS, Amazon mobile and Android apps make it possible to voice-control iCRM from almost anywhere. Also, iCRM is designed to operate with free third-party devices, and will soon be able to use Amazon Alexa in the newest Ford, BMW, Volkswagen and Hyundai automobiles in the U.S., providing CRM capabilities for road warriors, he noted.

Webinar: iEnterprise CRM For Gmail (3/6/18)

You are invited to an iEnterprise CRM for Gmail Webinar!

When: Tuesday, March 6, 2018 10:30 – 11:30 AM EST
Register Here: Webinar Registration
(After you register, you will receive a calendar invite with webinar log in instructions)

During the webinar, host John Carini, CEO of iEnterprises will show you why users of Salesforce.com, Microsoft Dynamics, Oracle and other CRMs are switching to iEnterprise CRM for Gmail!  John will take you through a presentation followed by a full live demo of iEnterprise CRM for Gmail.

Need a CRM that is completely integrated with Gmail?  iEnterprises can help you!  Easily import your data from Salesforce.com, MS Dynamics, Oracle CRM, other CRMs or even an excel spreadsheet to get started.  We also offer Salesforce.com users our Gmail Connector that integrates Gmail with Salesforce.com.

If you don’t have a CRM or are looking to convert to an easier to use or more cost effective CRM that is completely integrated with Gmail then iEnterprise CRM is for you. iEnterprise CRM is a full featured, highly configurable, easy to use, cost effective cloud based CRM solution that is completely integrated with Gmail. Please see the details below and sign up for a trial today!

Here at iEnterprises we have been delivering intelligent CRM solutions for 20+ years.  We were the inventors of the first CRM that was completely integrated with email and calendaring.  Over the years we have won 20+ industry awards.  Most recently iEnterprise CRM was recognized by IBM for the Outstanding Cognitive Solution on Cloud.  We are proud to service hundreds of customer and tens of thousands of users globally.  We have always been dedicated to provide easy to use, cost effective intelligent CRM solutions to help our customers drive more business.

For more information or to register for our upcoming webinar click here: Webinar Registration

We look forward to seeing you at the webinar!

Webinar: iEnterprise CRM for Mac (1/23/18 @ 11:30 AM EST)

Please join host and Mac CRM expert John Carini at this special webinar that will address how to use iEnterprise CRM for Mac to grow your business.

When: January 23, 2018 from 11:30 am to 12:15 pm EST.

Click here to register now: Webinar Registration

You will receive a calendar invite with webinar log in details shortly after registering.

iEnterprise CRM or iCRM is a cloud based solution that is built specifically for small and medium sized businesses. It is a highly configurable multi-user system that can be used by your entire organization to manage your salesforce and maximize sales. It provides all aspects of a traditional CRM including, accounts, contacts, pipeline, issue tracking, campaigns, workflow,reporting. It is completely integrated with popular small business tools such as Gmail, Outlook and QuickBooks! We also provide apps for your Mac, iPhone or Android device. In addition, it provides advanced features such as recurring revenue tracking, quoting as well as subscription tracking to automate almost every aspect of running of your business. The solution is ideal for small and medium sized organizations. Unlike Salesforce.com and other products iEnterprise CRM provides everything you need to run your business without installing third party plugins, at a fair and reasonable price.

iEnterprise CRM is FREE for up to 2 users and $29.95 per user per month for 3 or more users.

Register for a 30 day Free Trial of either iCRM Free or iCRM Unlimited: Register Now 

RECURRING REVENUE TRACKING AND MANAGEMENT FEATURES:

  • Store recurring revenue information with expiration date, length of contract and other details
  • Generate quotes with automatic calculation of recurring revenue based on length of contract and/or pro-rata calculations for existing subscribers
  • Allow self-service so customers can subscribe to the appropriate products easily and automatically
  • Automatic credit card billing including automatic feed to QuickBooks

iEnterprises – Your CRM Experts for 20+ Years
Here at iEnterprises we have been delivering intelligent CRM solutions for 20+ years.  We were the inventors of the first CRM that was completely integrated with email and calendaring.  Over the years we have won 20+ industry awards .  Most recently iEnterprise CRM was recognized by IBM for the Outstanding Cognitive Solution on Cloud.  We are proud to service hundreds of customer and tens of thousands of users globally.  We have always been dedicated to provide easy to use, cost effective intelligent CRM solutions to help our customers drive more business.

Webinar: iEnterprise CRM for Recurring Revenue (2/13/18 @ 11:30 AM EST)

Please join host and Recurring Revenue CRM expert John Carini at this special webinar that will address how to track recurring revenue using iEnterprise CRM.

When: February 13, 2018 from 11:30 am to 12:30 pm EST.

Click here to register now: Webinar Registration

You will receive a calendar invite with webinar log in details shortly after registering.

RECURRING REVENUE TRACKING AND MANAGEMENT FEATURES:

  • Store recurring revenue information with expiration date, length of contract and other details
  • Generate quotes with automatic calculation of recurring revenue based on length of contract and/or pro-rata calculations for existing subscribers
  • Allow self-service so customers can subscribe to the appropriate products easily and automatically
  • Automatic credit card billing including automatic feed to QuickBooks

iEnterprise CRM or iCRM is a cloud based solution that is built specifically for small and medium sized businesses. It is a highly configurable multi-user system that can be used by your entire organization to manage your salesforce and maximize sales. It provides all aspects of a traditional CRM including, accounts, contacts, pipeline, issue tracking, campaigns, workflow,reporting. It is completely integrated with popular small business tools such as Gmail, Outlook and QuickBooks! We also provide apps for your Mac, iPhone or Android device. In addition, it provides advanced features such as recurring revenue tracking, quoting as well as subscription tracking to automate almost every aspect of running of your business. The solution is ideal for small and medium sized organizations. Unlike Salesforce.com and other products iEnterprise CRM provides everything you need to run your business without installing third party plugins, at a fair and reasonable price.

iEnterprise CRM is FREE for up to 2 users and $29.95 per user per month for 3 or more users.

Register for a 30 day Free Trial of either iCRM Free or iCRM Unlimited: Register Now

iEnterprises – Your CRM Experts for 20+ Years
Here at iEnterprises we have been delivering intelligent CRM solutions for 20+ years.  We were the inventors of the first CRM that was completely integrated with email and calendaring.  Over the years we have won 20+ industry awards .  Most recently iEnterprise CRM was recognized by IBM for the Outstanding Cognitive Solution on Cloud.  We are proud to service hundreds of customer and tens of thousands of users globally.  We have always been dedicated to provide easy to use, cost effective intelligent CRM solutions to help our customers drive more business.

Announcing iCRM the Voice Controlled CRM for Amazon Alexa (Press Release)

iEnterprises Announces iCRM the Voice Controlled CRM for Amazon Alexa

The first artificial intelligence driven, voice-controlled CRM

Chatham, NJ – November 16, 2017 – iEnterprises, a leader in voice interface technology for high impact customer facing business technology solutions, announced iCRM for Amazon Alexa today leading the way in intelligent CRM for small to medium sized businesses.

amazonalexa 300x195 - Announcing iCRM the Voice Controlled CRM for Amazon Alexa (Press Release)

“Until now voice recognition was largely focused on consumer applications leaving businesses with user interfaces that are often hard to use and understand,” said John Carini, CEO of iEnterprises Holdings, LLC.

Carini continues on to say: “iEnterprise CRM (iCRM) is the first CRM solution to leverage the artificial intelligence of Amazon Alexa and the Amazon Echo to provide a full CRM experience.  For example, after meeting with your customer, you can simply dictate meeting notes using the iCRM skill for Amazon Alexa and the dictated notes will be stored in the CRM.   In addition, you can just ask Alexa for important items you need to follow-up on and it will automatically find and read these tasks out of the CRM, so you can stay on top of things.  It also allows you to update any record in the CRM including important customer and prospect notes using only your voice, thus giving you full voice control over your CRM.”

Joe Micieli, CEO of Joe Micieli Investments noted, “The ability to access CRM information with iCRM on our mobile devices and via voice control, enables our team members to get more done in a day resulting in increased productivity and sales.”

Apple iOS, Amazon mobile, and Android apps make it possible to voice control iEnterprise CRM from almost anywhere. iEnterprise CRM is designed to operate with third party hands free devices and will soon be able to natively use Amazon Alexa on the newest Ford, BMW, Volkswagen and Hyundai automobiles, thus providing vast CRM capabilities for road warriors.

For a limited time, iEnterprise CRM and the iCRM Alexa tool set are free for up to two users. Companies and individuals can sign up for iEnterprise CRM at www.ienterprises.com and download the Alexa CRM skill HERE and start using the voice controlled CRM features today. iCRM is free for two users and the unlimited version costs only $29.95 per user per month.

About

iEnterprises is a 20-year-old software company specializing in developing advanced, easy to use CRM systems that enable companies to be more successful and profitable. iEnterprises’ chief products include the award-winning desktop CRM solution, iEnterprise CRM.  Most recently, iEnterprises has been recognized by Salesforce Dreampitch at Dreamforce 2016 and by IBM’s 2017 Beacon Awards as an “Outstanding Cognitive Solution on Cloud”. The company is based in the New York metropolitan area and has locations in the United Kingdom and Asia.

 

For more details, including a sample video describing iCRM, please visit https://ienterprises.com/resource/icrm-amazon-alexa-voice-controlled-crm/ or contact us at info@ienterprises.com.

 

iEnterprises will also be holding an informational webinar on December 5, 2017 @ 10:30 AM EST.  Please visit https://ienterprises.com/category/blog/ for more information and to register.

 

Amazon, Alexa, Echo, Apple, iCRM, QuickBooks, Outlook, Salesforce, IBM, Ford, Gmail, BMW, Volkswagen, and Hyundai are brands and trademarks of their respective companies.

 

http://www.digitaljournal.com/pr/3564633

Webinar: Voice Controlled CRM – iCRM for Alexa

Please join host and iEnterprise CRM expert John Carini at this special Voice Controlled CRM for Amazon Alexa Webinar.

When:  Tuesday, December 5, 2017 10:30 AM – 11:00 AM EST

During the webinar, John will give you details on how to install, set up, integrate and use your voice to control iCRM for Alexa.  There will also be a question and answer session where John will address your personalized CRM needs.

To register now, please click here: Webinar Registration

Once you register, you will receive a calendar invitation with log in instructions on how to join the webinar.

For more information on iEnterprise CRM for Alexa watch our video here:
https://ienterprises.com/resource/icrm-amazon-alexa-voice-controlled-crm/

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