iEnterprises - CRM with intelligence


NEW! Gmail Connector for Salesforce

gmailconnector 300x165 - NEW! Gmail Connector for Salesforce

 

Here at iEnterprises, we are proud to be announcing our release of the Gmail Connector for Salesforce.com. We have built this Connector to provide a seamless integration between your Gmail and Salesforce CRM to ensure that you maximize your investments in these systems and to have them work as ONE!

With the Gmail Connector you can allow your staff to focus on the job and not the administration so your workforce can be at it’s most productive! Your emails can be organised and associated with Contacts, Leads or any CRM object giving you all the information you need at the click of a button. Gone will be the days of information being trapped within your Inbox!

To download our Connector please visit the Chrome Store here or contact us via the Gmail product page!

Social Smart featured in New Jersey Tech Weekly!

social2 300x132 - Social Smart featured in New Jersey Tech Weekly!

 

 

NEW JERSEY TECH WEEKLY

Photo: John Carini, CEO of Social Smart Photo Credit: Courtesy Social Smart

John Carini, CEO of Social Smart | Courtesy Social Smart

When John Carini and Joe Luzi saw the tide of social media revolutionize the way people communicated with each other, they recognized that social media would also change the way businesses talked to their customers and employees. And while many businesses, such as consumer goods manufacturers, could easily adopt social media for their marketing, many others, such as those in the financial and healthcare industries, couldn’t do so because these industries were subject to strict regulation.

The two founders decided to create a company that would produce a social media platform to address these compliance issues. Social Smart (Chatham) is a social media and archiving platform that allows companies in finance and healthcare to engage with and leverage social media in a regulation-compliant fashion specifically designed to conform to each company’s policies.

Social Smart enables these firms to expand their reach and engage in real-time, two-way client interactions while staying compliant and adhering to each firm’s brand guidelines. Beyond compliance, Social Smart helps firms turn social media into business intelligence.

The company is now part of FinTech Studios, a New York City-based company that partners with software startups and has a curated an online marketplace focused on the $4 trillion financial services market.

Basic Info:

Company name: iEnterprises, Holdings, LLC.

When did you launch the company?Founded with Joe Luzi summer of 2013.

Product name: Social Smart.

CEO: John Carini.

New Jersey location: Chatham.

Team: Joe Luzi, cofounder and COO.

Any employees yet? 2 or 3 in the U.S. and a development team in India.

Funding: Social Smart is bootstrapped. “Both Joe and I were fortunate enough to be successful in prior companies and have exits. Joe was with Advanced Health Media and I was with a customer relationship management (CRM) product that iEnterprises (an umbrella entity Carini owns) sold to SugarCRM. We decided together that we would start Social Smart to solve a problem, and we funded it ourselves from our prior successes. So far, it is completely self-funded, apart from the fact that we now have several paying customers. We are part of an organization in New York City  called ‘FinTech Studios.’  We have taken small amount of funding from them. We are open to funding if we think there is a partner that can help us, not only monetarily, but in other ways.”

Market you are serving: Social Smart serves the fintech and healthcare marketplaces.

Entrepreneurial questions:

1.     What is your New Jersey connection? What brought you to New Jersey, and do you plan to stay here? I born in New York and I came to New Jersey for a business opportunity. It’s been a great place for family and business opportunities so far. I plan to stay for a long time to come.

2.     What problem are you solving? As you know, social media is a very important marketing medium. It’s really becoming the primary way, especially on a local level, to reach people. A lot of traditional media and traditional marketing doesn’t really work anymore. Something like 65 percent of the time spent on the Internet is actually spent on social media. So it’s an important marketing medium. The problem is that many companies, especially highly regulated companies, can’t engage with social media for various reasons. One of them is regulatory compliance. So the problem we solve is that we allow regulated companies to engage with social media in a meaningful way, regardless of their compliance issues. We also allow them to do more and better things with social media once they are on.

3.     Why can you address this problem better than anyone else? Joe and I have extensive experience in enterprise software, as well as experience with regulated companies. We saw the problem and we think we have the deep expertise that enables us to allow our customers to leverage social media. We have already done that, and several of our customers have seen tremendous success from our products.  We have companies like Our Best Bank and USA Financial using the service.

4.     How did you come up with your startup name? Really, that’s what our customers are. They are smart about social. So that’s why they came to us, and that’s why we chose the name “Social Smart.”

5.     What was the biggest mistake you’ve made so far in your entrepreneurial journey, and what did you learn from it? There have been a lot of mistakes. I would argue that mistakes are really a good thing, assuming you learn from them. I guess the biggest mistake I made in a past company was not being open to an exit earlier. When I first started the company I didn’t think I wanted an exit. It was my baby. But later on, I realized that exiting was important and that you actually enjoy starting another company.

6.     When was the last time you thought about quitting your startup and going back to corporate life, or doing something else? What got you to stay? There definitely were places along the way where, if I had the chance to go back and do it all over again, I wouldn’t have done it. Maybe we had a really bad day, and I ask ‘why do I do this? Why don’t I just have a job, and get paid every week, and be able to put work behind me when I get home?’ That said, it’s rare that I felt that way, and right now I definitely don’t feel that way. The one thing I’m really thankful for is the flexibility that being an entrepreneur has afforded me. Except for the customer, I basically get to call the shots in my personal life as well as in my business life.

7.     If you could go back in time, what would you do differently? I would have been open to an exit sooner. When I first started my first business, I was very green. I just had an idea that I could do something better. It was really my wife that challenged me to do it. We were out at a restaurant, and I said I could do this CRM thing better because it needs to be executed better and integrated with how you work every single day. She asked, ‘Why don’t you go and do it, instead of coming up with these ideas and not executing them?’ I took that to heart and I actually built and executed my first software product in my basement. (In New Jersey, we build them in the basement. In Silicon Valley it’s the garage.) And I did exit successfully, but my biggest mistake was not being open to that exit before. I am now more open to an exit earlier on in a company’s life. I had an opportunity for an exit earlier in the CRM company. I think these opportunities typically come from partnerships. You just have to take them a certain way to get to that point. Some of those exits are more like partnerships that go beyond the existence of the company entity, if you will. I had an opportunity like that with SugarCRM that I did take, and it worked out very well for both companies. They bought some intellectual property, and because of it, together we were able to take the product to places it hadn’t been before.

8.     What’s the best place to find founders to network with? I do think the Meetup scene is something rather new that is providing fantastic places to network. I am one of the founders of the Morris Tech Meetup, and I discovered that there are interesting people to network with right in my own backyard. You used to have to go to Silicon Valley to find like-minded people, but they are really right here, and the Morris Meetup is a big piece of that.

9.     What does your family think about you being an entrepreneur? My kids definitely think it’s cool. Sometimes they are a little perplexed at what I really do. But I think they are appreciative of the flexibility I do have, the ability to attend family events and really be there, whether coaching their games or going to soccer games in the middle of nowhere. As for my wife, ever since she called me out she has been incredibly supportive. I think she enjoys being part of an entrepreneurial family. She’s given me great advice and actually has been involved in many of my companies in a direct manner. She has a financial background, and that has been very helpful in many ways throughout the journey.

10.  What has helped you the most to achieve your current success? I think it is optimism and being able to find a way to solve any problem. There is always a way to solve a problem. But you can’t do this alone. You need expertise and background in order to do so, and the right people in the organization.

Contact sales@ienterprises.com to learn more about how our software can help you.

 

 

Salesforce.com selects iEnterprises as Dreamforce 2016 Finalist!

DREAMFORCE 300x173 - Salesforce.com selects iEnterprises as Dreamforce 2016 Finalist!
Congratulations to iEnterprises for being selected by Salesforce.com as a Dreamforce 2016 Finalist for their cognitive, intelligent email and calendar integration tool for Salesforce.com!
 
Dreamforce brings together thought leaders, industry pioneers, and thousands of your peers for four high-energy days of fun, inspiration, networking, and giving back. With over 2,000 sessions and thousands of live solutions from the world’s largest cloud ecosystem, Dreamforce has tailored content specific to your industry, role, and company size. Whether you’re a company of five or a Fortune 500, you’re going to see a boom in success by coming to Dreamforce. (Source: salesforce.com)
 
iEnterprises was selected as finalist for creating a cognitive, intelligent email and calendar integration for salesforce.com by leveraging Salesforce Inbox, Lightning, Force.com, IBM Watson and other cognitive computing platforms thus allowing Salesforce users to work smarter and close more deals. The intersection of Salesforce CRM, email, and artificial intelligence is the next big thing for companies in pursuit of customer relations excellence!  Features and components include:
  • Salesforce Inbox – We bring these intelligent cognitive capabilities directly inside the Lightning Experience and the Salesforce Classic experience. In addition, we also support other popular email clients such as Gmail, Outlook and others.
  • Sentiment Analysis – We invoke intelligent cognitive capabilities, such as email sentiment, directly inside email to help indicate whether a lead or customer will buy.
  • Lead Targeting – We invoke cognitive capabilities to alert when receiving emails from customers or leads. Entity Detection – We use cognitive capabilities in incoming emails to detect entities, such as Accounts and Contacts, cross-referencing them with Salesforce to help better indicate when deals can be closed.
  • Follow Up – We use cognitive capabilities to determine when to follow up with important customers and leads.
  • Translation – By leveraging cognitive capabilities we are able to automatically translate email content with an extremely high level of accuracy thus allowing our customers to communicate effectively with their customers.
  • Email Integration – We integrate email with Salesforce thus eliminating the need to copy and paste.
  • Calendar Integration – We automatically synchronize calendars with Salesforce and provide intelligence within calendars to provide all critical decision-making information in one place.
In summary, the iEnterprises solution is right at the heart of the Salesforce CRM, email, and artificial intelligence intersection. Our intelligent and cognitive inbox helps business teams work smarter together, leads them to more informed and better business decisions, and guides them to win more, better, faster.
 
High profile Keynote Speakers at Dreamforce 2016 include: Mark CubanMelinda GatesMarc Benioff,  Mary T. Barra, Rep. John Lewis, Debora Dugan, Tony Robbins, Robin Roberts, Will.i.am, Nancy Pelosi, Chris Sacca, Christy Turlington Burns, Nadine Burke Harris, Captain Scott Kelly, Captain Mark Kelly, Billy Jean King, Robin L. Washington, Geoffrey West, Anne-Marie Slaughter, Daniel Goleman, Lilly Ledbetter, Amanda Kahlow, Bright Simons, George Colony, Scott Farquhar, Constance Mudenda, Larry Brilliant, Shahrzad Rafati, Jeff Lawson, Bernard J. Tyson, Elizabeth Gilbert, Mark Dybul, Jean-Pascal Tricoire, Dana Mcilwain, Carolyn Porco, Sukhinder Singh Cassidy, Alan Murray, Viki Huff, Godfrey R. Sullivan, Clara Shih, Pardis Sabeti, Payal Kadakia, Nishan Degnarain, Jen Pahlka, Sarah Kate Ellis, Jeffrey Bluestone, Leila Janah, Dr. Atul Butte, Clara Hughes, Tom Davenport, Boyan Slat, Rich Fernandez, Professor Cheryl Dissanayake, Scot Chisholm, Tracy Young, Douglas McCauley, Julie Packard, Mark J. Francis, Pattie Sellers, Miguel Helft, Rana el Kaliouby,Linden Tibbets, Cheryl L. Dorsey, Donnel Baird, Dr. Josephine Barbaro, Kerry A. Dolan, Isabella Kirkland and Adam Lashinsky.
 
Click here to read more articles about Dreamforce2016: https://www.google.com/#q=dreamforce+2016&tbm=nws&start=10

Announcing iCRM the Voice Controlled CRM for Amazon Alexa

iEnterprises Announces iCRM the Voice Controlled CRM for Amazon Alexa

The first artificial intelligence driven, voice-controlled CRM

Chatham, NJ – November 16, 2017 – iEnterprises, a leader in voice interface technology for high impact customer facing business technology solutions, announced iCRM for Amazon Alexa today leading the way in intelligent CRM for small to medium sized businesses.

amazonalexa 300x195 - Announcing iCRM the Voice Controlled CRM for Amazon Alexa

“Until now voice recognition was largely focused on consumer applications leaving businesses with user interfaces that are often hard to use and understand,” said John Carini, CEO of iEnterprises Holdings, LLC.

Carini continues on to say: “iEnterprise CRM (iCRM) is the first CRM solution to leverage the artificial intelligence of Amazon Alexa and the Amazon Echo to provide a full CRM experience.  For example, after meeting with your customer, you can simply dictate meeting notes using the iCRM skill for Amazon Alexa and the dictated notes will be stored in the CRM.   In addition, you can just ask Alexa for important items you need to follow-up on and it will automatically find and read these tasks out of the CRM, so you can stay on top of things.  It also allows you to update any record in the CRM including important customer and prospect notes using only your voice, thus giving you full voice control over your CRM.”

Joe Micieli, CEO of Joe Micieli Investments noted, “The ability to access CRM information with iCRM on our mobile devices and via voice control, enables our team members to get more done in a day resulting in increased productivity and sales.”

Apple iOS, Amazon mobile, and Android apps make it possible to voice control iEnterprise CRM from almost anywhere. iEnterprise CRM is designed to operate with third party hands free devices and will soon be able to natively use Amazon Alexa on the newest Ford, BMW, Volkswagen and Hyundai automobiles, thus providing vast CRM capabilities for road warriors.

For a limited time, iEnterprise CRM and the iCRM Alexa tool set are free for up to two users. Companies and individuals can sign up for iEnterprise CRM at www.ienterprises.com and download the Alexa CRM skill HERE and start using the voice controlled CRM features today. iCRM is free for two users and the unlimited version costs only $29.95 per user per month.

About

iEnterprises is a 20-year-old software company specializing in developing advanced, easy to use CRM systems that enable companies to be more successful and profitable. iEnterprises’ chief products include the award-winning desktop CRM solution, iEnterprise CRM.  Most recently, iEnterprises has been recognized by Salesforce Dreampitch at Dreamforce 2016 and by IBM’s 2017 Beacon Awards as an “Outstanding Cognitive Solution on Cloud”. The company is based in the New York metropolitan area and has locations in the United Kingdom and Asia.

 

For more details, including a sample video describing iCRM, please visit https://ienterprises.com/resource/icrm-amazon-alexa-voice-controlled-crm/ or contact us at info@ienterprises.com.

 

iEnterprises will also be holding an informational webinar on December 5, 2017 @ 10:30 AM EST.  Please visit https://ienterprises.com/category/blog/ for more information and to register.

 

Amazon, Alexa, Echo, Apple, iCRM, QuickBooks, Outlook, Salesforce, IBM, Ford, Gmail, BMW, Volkswagen, and Hyundai are brands and trademarks of their respective companies.

 

http://www.digitaljournal.com/pr/3564633

iEnterprise CRM for Alexa featured in New Jersey Tech Weekly

ICRM 300x278 - iEnterprise CRM for Alexa featured in New Jersey Tech Weekly

iEnterprises Alexa-based iCRM Product Makes Interacting with a CRM Smarter

By ESTHER SURDEN, Jan. 2, 2018, noon

Chatham-based iEnterprises founded by John Carini, who is the company CEO as well as one of the organizers of the Morris Tech Meetup, has added a voice chat-box AI component to its iEnterprise CRM product (iCRM).

This customer relationship management (CRM) feature, aimed at Software-as-a-Service (SaaS) companies, uses voice interaction through Amazon’s Alexa platform.

Sales reps constantly go from meeting to meeting, said Carini, and having to interact with a CRM system to make notes or set up follow-ups is a pain for users.

With the voice-activated system, sales reps can leave a client’s site and just talk to Alexa, without having to open a laptop or Web browser. They can ask Alexa to open iCRM, and say, “I’d like to log meeting notes.” The dictated notes can then be securely stored on the CRM.

Or users can open the Alexa app on their phones and ask, “What can I do with iCRM?” The system will prompt them with a list of questions, such as “Would you like to log meeting notes?” If you answer “yes,” the Alexa iCRM app will ask, “Is it for the meeting you just finished” because it knows your schedule, Carini said.

The iEnterprises team has a strong background in CRM and mobile, Carini noted. It has a mobile platform that is white-labeled by Oracle and used by some of the larger companies in the pharma industry.

“Voice is attractive,” Carini said, “because it is really becoming the new mobile. It’s a better way to do mobility. Combining voice with other AI features makes life easier for our users.”

The company chose to leverage the Alexa platform for this project because it is the most open and ubiquitous platform out there, Carini said. “Both Google and Siri are on our road map, but they are only open to certain third-party applications at the moment, and Alexa is much more open,” he continued. “It also is very good at understanding what you said. For example, if you ask it to give you the latest top leads, it will just read them to you” with no interim steps. The company is also thinking about creating a feature that would work with Salesforce.com CRM systems.

Carini believes that the new voice interactive feature is a breakthrough for CRM, and especially for those systems aimed at small and medium-sized companies. “Our product is only about $30/month per user for unlimited usage. It’s free for two users and is specifically designed for SaaS companies,” he added. “We are leveraging artificial intelligence technology in actual situations for small to medium-sized businesses, and that’s very rare from what I’ve seen so far.” Details on both the free and paid versions can be found at https://ienterprises.com/products/amazon-alexa-voice-crm/.

There are very few B2B skills featured in the Alexa Skills marketplace; and, in general, there are very few voice-controlled business applications, he noted. AI has obviously been leveraged by large companies doing big data and data analytics, he said, but iCRM “brings this same capability to smaller businesses, allowing them to leverage AI without it costing them an arm and a leg.”

Carini concluded, “We are trying to become a bigger player in CRM by doing things that help our customers become more productive and creating CRM solutions that are more valuable to them. This is definitely a unique feature. No one is doing this in the CRM space. The idea is to bring AI into the mainstream and help companies serve their customers better.”

Apple iOS, Amazon mobile and Android apps make it possible to voice-control iCRM from almost anywhere. Also, iCRM is designed to operate with free third-party devices, and will soon be able to use Amazon Alexa in the newest Ford, BMW, Volkswagen and Hyundai automobiles in the U.S., providing CRM capabilities for road warriors, he noted.

iEnterprises Wins 2018 IBM Beacon Award for Outstanding Service

IBM 300x240 - iEnterprises Wins 2018 IBM Beacon Award for Outstanding Service

iEnterprises is pleased to announce that we’ve earned a 2018 IBM Beacon Award for Outstanding Service or Solution Built and Delivered on the IBM Cloud. Revealed at the IBM PartnerWorld at Think conference in Las Vegas, Nevada on March 20, 2018, we were selected by a panel of expert judges consisting of IBM executives, industry analysts and members of the press. The award recognizes iEnterprises’ exceptional work in driving business value by delivering world-class solutions through our iEnterprise CRM (iCRM) solution.

iEnterprises CRM (or iCRM) is a highly configurable, intelligent, cost effective CRM solution that leverages IBM technology to help our customers effectively manage their salesforce and customer relationships. Unlike alternative solutions in the marketplace like Salesforce.com our customers don’t need to hire a team of consultants or purchase additional add-ons. iCRM provides a turnkey solution, complete and from one vendor at one price. Visit ienterprises.com/icrm for more details.

iEnterprises was selected among dozens of global applicants based on an in-depth application process that included customer testimonials. This win is a testament not only to our commitment to innovation, but also to our customers and their satisfaction and business growth.

iEnterprises was one of 17 award winners and dozens of finalists for categories encompassing a wide range of solution and services areas – from analytics and cloud to security and customer engagement. The IBM Beacon Awards program recognizes IBM Business Partners that deliver exceptional solutions to help drive business value and transform the way clients and industries operate. For more information about the 2018 IBM Beacon Awards, including details on all winners and finalists, please visit: https://www.ibm.com/partnerworld/page/beacon-awards-overview.

To learn more about the IBM PartnerWorld program, visit https://www-356.ibm.com/partnerworld/wps/servlet/ContentHandler/partnerworld-home.

To learn more about iEnterprises CRM (iCRM), visit ienterprises.com/icrm

iEnterprises Wins 2018 IBM Beacon Award for Outstanding Service or Solution Built and Delivered on the IBM Cloud

iEnterprises is pleased to announce that we’ve earned a 2018 IBM Beacon Award for Outstanding Service or Solution Built and Delivered on the IBM Cloud. Revealed at the IBM PartnerWorld at Think conference in Las Vegas, Nevada on March 20, 2018, we were selected by a panel of expert judges consisting of IBM executives, industry analysts and members of the press. The award recognizes iEnterprises’ exceptional work in driving business value by delivering world-class solutions through our iEnterprise CRM (iCRM) solution.

iEnterprises CRM (or iCRM) is a highly configurable, intelligent, cost effective CRM solution that leverages IBM technology to help our customers effectively manage their salesforce and customer relationships. Unlike alternative solutions in the marketplace like Salesforce.com our customers don’t need to hire a team of consultants or purchase additional add-ons. iCRM provides a turnkey solution, complete and from one vendor at one price. Visit ienterprises.com/icrm for more details.

iEnterprises was selected among dozens of global applicants based on an in-depth application process that included customer testimonials. This win is a testament not only to our commitment to innovation, but also to our customers and their satisfaction and business growth.

iEnterprises was one of 17 award winners and dozens of finalists for categories encompassing a wide range of solution and services areas – from analytics and cloud to security and customer engagement. The IBM Beacon Awards program recognizes IBM Business Partners that deliver exceptional solutions to help drive business value and transform the way clients and industries operate. For more information about the 2018 IBM Beacon Awards, including details on all winners and finalists, please visit: https://www.ibm.com/partnerworld/page/beacon-awards-overview.

To learn more about the IBM PartnerWorld program, visit https://www-356.ibm.com/partnerworld/wps/servlet/ContentHandler/partnerworld-home.

To learn more about iEnterprises CRM (iCRM), visit ienterprises.com/icrm

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