iEnterprises - CRM with intelligence

How it Works

How iEnterprises Mobile Applications Work

iEnterprise Mobile is delivered as a complete enterprise mobile application, controlled by configurable options that can mobilize standard entities, custom entities and custom fields from a wide-range of datasources. Multiple configurations are available for different user groups, Sales, Service, Executives, Project Managers, etc.

Each turnkey iEnterprise Mobile mobile enterprise development platform is tailored and configured to meet specific business needs. Its rich client/server architecture provides flexible configuration choices.

iEnterprises Mobile Features and Functions:

High Performance

iEnterprise Mobile is a client/server application; records from your data source are downloaded via the iEnterprise Mobile server and stored on your device. As you update or create new records the iEnterprise Mobile client app is fast and responsive because it is always working with local data on your device. Then, on a scheduled basis, without any user intervention, changes and updates are synchronized. It’s a full two-way sync of net changes at a field level, which means data gets seamlessly and efficiently synchronized back to the data source while at the very same time you receive any changes made by others to the records on the device you’re holding.

Without the combination of a iEnterprise Mobile type local app and local data your user experience is at the mercy of a network connection. Browser-based technology can get hung up looking for data or it’s frustratingly slow. Generally, to mobilize an enterprise system a MEAP solution is needed because they just aren’t designed for small footprint of a mobile device.

Online & Offline Capabilities

Start closing more sales, addressing pressing issues immediately, and providing better customer care. Forget about needing to be ‘connected’, iEnterprise Mobile works on all the popular Smartphone and Tablet devices all the time. It takes mobile access to an entirely new level and offers higher productivity opportunities to your mobile professionals.

Central Control

From the iEnterprise Mobile server console, via a web browser, you can have complete control of your mobile enterprise application platform. Management options are available to add users, delete users, wipe a device, reload a device, monitor usage, etc.

Ready-to-Go

iEnterprise Mobile is not an HTML Development tool. It’s a Pre-Built MEAP solution. Think of it as a combination of a middleware server and a Smartphone/Tablet app, that together quickly connect to and extend your mission-critical enterprise data sources to your users’ mobile devices. The look, feel and function of the client app can be ‘customised’ to your requirements via configurable options rather than coding. With iEnterprise Mobile there is no steep learning curve or hefty consulting fees, which saves you both time and money.

Many other solutions simply provide HTML5 development tools. That means you must develop, test and deploy your own application. This process can take months or even years. Furthermore HTML5 applications are notoriously slow and difficult to maintain. With iEnterprise Mobile it is completely different – using a WYSIWYG designer you decide which fields from your data source you display on your mobile app forms and then quickly deploy this configuration to the native mobile apps without writing a line of code.

User-Friendly

iEnterprise Mobile streamlines the transition to mobile device use and adapts smartphones and tablets to work the way you do. True native apps for each device type provide a familiar user experience. Unforeseen future changes are made possible via configurable options, without a steep learning curve or hefty consulting costs. iEnterprise Mobile’s multilingual capabilities even make deployment to a diverse global community simple.

10 Timesaving Features

1. No coding required

2. Complete fully functioning MEAP application

3. Full online & offline capability

4. Scheduled synchronization to backend data — No user intervention required

5. Multilingual presentation available

6. Familiar user interface requires little/no training

7. Lots of configuration options

8. Over the air provisioning and activation

9. Numerous data source compatibility

10. Every device type ready

Highly Configurable

ENJOY FLEXIBLE CONFIGURABILITY

iEnterprise Mobile is delivered as a complete enterprise mobile application, controlled by configurable options that can mobilize standard entities, custom entities and custom fields from a wide-range of datasources. Multiple configurations are available for different user groups, Sales, Service, Executives, Project Managers, etc.

Each turnkey iEnterprise Mobile mobile enterprise development platform is tailored and configured to meet specific business needs.  Its rich client/server architecture provides flexible configuration choices.

COST REDUCING REAL-TIME BUSINESS BENEFITS

ERP, CRM and support for Custom Data Sources: iEnterprise Mobile has pre-built connectors for a wide array of enterprise systems and databases including Salesforce.com, SAP, Siebel CRM, Oracle CRM on Demand, Microsoft Dynamics, IBM DB2, Oracle 11G and many more. It can even support your custom application VIA API or direct database access.

Every Time, Anytime Connectivity On & Offline: You never have to wait for a cell phone or Wi-Fi connection again. The iEnterprise Mobile application is fully functional on or offline, even without a cell phone signal.

Instant Data Access: No cache or browser wait, with iEnterprise Mobile data is at your fingertips in a snap. Data is stored locally and changes are synchronized with the data source through the iEnterprise Mobile server.

Quick Online Activation: Say goodbye to time-consuming IT device setup. The iEnterprise Mobile client application can be deployed and activated ‘over the air’ with a simple download.

Built-in User/App Provisioning System: When a licensed user down loads iEnterprise Mobile from the appropriate app store for their device and opens the app for the first time, it automatically pre-loads the appropriate data based on their role or department or territory depending on how the system has been configured. When a client app change is needed (such as new fields or new forms) these enhancements can be configured by your iEnterprise Mobile administrator and then deployed over the air without having to reinstall the app.

Familiar User Interface: iEnterprise Mobile takes advantage of the native features of each mobile device on which it is deployed and cuts out the learning curve by offering a familiar user experience.

Easy to update and maintain:  iEnterprise Mobile requires no scheduled maintenance saving downtown and reducing IT costs. Complimentary System Administrator training is provided as part of the implementation.

Technology

Technology Behind Robust iEnterprise Mobile Enterprise Solution

Developed on robust open standard components (MySQL, Java, Apache Tomcat) the Swift MEAP platform is a highly scalable enterprise solution that has been tested with tens of thousands of transactions across a system holding millions of records.

iEnterprise Mobile is a client/server solution where the server component has three main functions:

1) A replication engine connects your data source to users devices and performs scheduled synchronization between the system and the devices.

datasource-diagram

2) At the server console the look, feel and function of the iEnterprise Mobile client application can be configured. Both standard and custom data objects/fields from your data source can be mapped to iEnterprise Mobile data objects thereby fully supporting any existing customization that has been made.

3) The server also provides iEnterprise Mobile client provisioning and administration functionality. A ‘System Administrator’ can add users, remove users and configure rules to push an initial load of data to a user’s device. They can also clear or reload data if a device is lost or fails.

To provide true offline access to data the iEnterprise Mobile client works in conjunction with a secure local data store on a users’ device. Whenever a network connection is accessible changes or updates a user makes are directly forwarded to the data source. However, if cellular or Wi-Fi coverage is not available, changes or updates are stored locally and synchronized as soon as network connectivity is reestablished. Synchronization is very efficient with only net changes to data at a field level being transmitted, thereby minimizing the data volumes flowing between the client and the server. Regular automated two-way synchronization keeps all records up to date.

SECURITY

iEnterprise Mobile takes advantage of the inherent security
 and authentication of the data source it’s mobilizing. At activation, and then regularly there after (the interval is dependent on a configurable option), iEnterprise Mobile checks a user’s login credentials. By using existing security credentials, users are provided with the same level of access to data that they would have at a desktop, eliminating the need for any new levels of protection.

All communications from the device to the iEnterprise Mobile Server can be encrypted using SSL and optionally a VPN. With all devices the local iEnterprise Mobile data store is encrypted.

In the event of device loss, a iEnterprise Mobile system administrator may remove all data from a specific device via a console command.

Implementation

Implementing iEnterprise Mobile for your business

iEnterprise Mobile provides a mobile enterprise development platform from which you can advance and grow your business while at the same time reducing total cost of ownership.

iEnterprises’ professionals have extensive expertise implementing iEnterprise Mobile in many industries and are confident that our solution will suit your company’s unique specifications and budget.

Our approach to set up and implementation is a business-driven process rather than technology driven. This means that our consultants focus on your business requirements and fit the technology to them, instead of the other way around. By applying deep product expertise and a proven deployment methodology, our professional services team will install and configure your ideal iEnterprise Mobile solution.

SECURITY

iEnterprise Mobile takes advantage of the inherent security
 and authentication of the data source it’s mobilizing. At activation, and then regularly there after (the interval is dependent on a configurable option), iEnterprise Mobile checks a user’s login credentials. By using existing security credentials, users are provided with the same level of access to data that they would have at a desktop, eliminating the need for any new levels of protection.

All communications from the device to the iEnterprise Mobile Server can be encrypted using SSL and optionally a VPN. With all devices the local iEnterprise Mobile data store is encrypted.

In the event of device loss, a iEnterprise Mobile system administrator may remove all data from a specific device via a console command.

Training & Support

Training and Support by iEnterprise Mobile Team

TRAINING

As part of your iEnterprise Mobile implementation you will receive System Administrator training (usually for two persons). This knowledge transfer course, which is held either onsite or virtually, prepares in-house IT professionals to administer the iEnterprise Mobile mobile enterprise application platform going forward. Your designated administrator will learn how to configure iEnterprise Mobile forms, add or remove fields, configure views, add new users, remove users, etc.

All iEnterprise Mobile client functionality is controlled via configurable options, which means that you do not need a programmer to be your iEnterprise Mobile administrator.

iEnterprise Mobile System Administrator training is also available, on request, after your initial implementation as a refresher for delegates who have previously completed the training course or for new system administrators. Please ask your account manager for details and a quote.

SUPPORT

During the term of your iEnterprise Mobile subscription you are entitled to all product updates, bug fixes and enhancements as they are released. You also have access to our UK and USA helpdesks during business hours (9am-5: 30pm)* for email and phone support. A copy of our current support and maintenance terms and conditions are available on request.

Customers with a current support and maintenance contract who wish to raise a support issue should please email the details to support@ienterprises.com. In response you will receive a ‘New Issue Notification’ message from our support desk detailing your case number (which should be quoted on all correspondence with our helpdesk) and providing information on how you can track your issue.

All other enquiries should be emailed to sales@ienterprises.com

* 24×7 support is available as an option at an additional cost.

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